How we collect, use and protect your information

We collect information in three ways: when you give it to us, when you sign in with Google or Facebook, and automatically when you use the website.

We use your information only for reasons connected to why you gave it to us or why it was collected:

• Reply to your enquiry, send quotes and follow up on project requests
• Create and manage your account and let you sign in
• Deliver the services you order and keep you updated on progress
• Record payments, send invoices and keep business records
• Send our newsletter if you subscribed; you can unsubscribe at any time
• Understand which pages are useful and improve the website
• Measure how our own ads on Google and Meta perform
• Show advertising on our pages through Google AdSense
• Spot spam, fraud and attempts to misuse the website
• Meet our legal, tax and accounting duties in Bangladesh

We will not use your personal information for a purpose unrelated to the reasons above without asking you first, unless the law requires it.

Cookies are small text files that a website stores in your browser. Some are needed for the site to work. Others help us understand visits or show ads. We and our partners use these kinds:

• Essential cookies keep you signed in, hold your session and protect our forms against misuse. The site cannot work properly without them.
• Analytics cookies from Google Analytics count visits and show which pages people read. They do not tell us your name.
• Advertising cookies from Google and Meta help show ads and measure whether our own ads led to a visit or enquiry. The advertising section below explains how these work and how to opt out.

You can block or delete cookies in your browser settings, usually under Privacy or Site settings. If you block essential cookies, signing in and sending forms may stop working.

When you hire us for a website, ad campaign, SEO, AdSense help or video editing, you may share business information we need to do the work.

We do not sell or rent your personal information to anyone. We share it only in the limited cases below:

• Service providers that help us run the website, such as web hosting, email delivery and analytics. They may use it only to provide their service to us.
• Ad and technology platforms when your project needs it, for example when we manage a Google Ads or Meta Business account for you.
• Professional advisers such as accountants or lawyers, who must keep it confidential.
• Authorities in Bangladesh when the law requires it, or when needed to protect our rights, our users or the public from harm.
• A buyer or successor if Nexteio's business is ever transferred, in which case this policy continues to apply to your information.

We protect your information with sensible measures. The website uses an encrypted (HTTPS) connection, account passwords are stored in hashed form, and only team members who need the information for their work can see it.

Still, no website or storage system is completely secure. Please use a strong password for your account and do not share it. If you think your account or data has been misused, contact us straight away so we can look into it.

We keep personal information only as long as we need it for the reasons in this policy:

• Account details stay while your account is active. If you ask us to delete your account, we remove them, apart from records we must keep.
• Orders, invoices and payment records are kept for as long as Bangladeshi tax and accounting rules require.
• Enquiries that do not become projects are kept for a reasonable time in case you come back to us, then deleted.
• Newsletter details are kept until you unsubscribe.
• Server logs are kept for a short period for security and fixing errors.

When we no longer need information, we delete it or make it anonymous so it can no longer identify you.

You stay in control of your personal information. You can ask us to:

• Show you the personal information we hold about you
• Correct information that is wrong or out of date
• Delete your information and account, except records we must keep by law
• Stop sending you newsletters or marketing messages
• Withdraw consent you gave earlier, such as for the newsletter
• Stop using your information for a particular purpose, where possible
• Give you a copy of the information you provided to us

To make any of these requests, email us at the email address on our Contact page. We may ask you to confirm your identity before we act, so nobody else can see or change your data. We aim to reply within 30 days. You can also remove Nexteio's access to your Google or Facebook profile at any time from the security settings of that account.

We use a small number of outside services. Each one handles data under its own privacy policy:

• Google Analytics shows us how visitors use the site, such as popular pages and the devices people use. You can block it with the Google Analytics opt-out browser add-on.
• Google Tag Manager is a tool that loads our analytics and advertising tags. The tags it loads may set cookies.
• Meta Pixel, from Meta (the company behind Facebook and Instagram), tells us when someone visits our site or sends an enquiry after seeing our ads. Meta may use this to show you more relevant ads. You can change this in your Facebook ad preferences.
• Google AdSense shows ads on some of our pages. See the next section for details.
• Google and Facebook sign-in let you create an account without making a new password.
• Hosting and email providers store the website and deliver our emails.

You can read Google's Privacy Policy and Meta's Privacy Policy to see how they handle data.

We use Google AdSense to show ads on some pages of this website. These ads help pay for the free guides and articles we publish.

• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to this site and/or other sites on the Internet.
• You may opt out of personalised advertising by visiting Google Ads Settings at https://www.google.com/settings/ads.
• You can opt out of some other third-party vendors' use of cookies for personalised advertising by visiting https://www.aboutads.info.

If you opt out, you will still see ads, but they will be less related to your interests. To learn more, read how Google uses information from sites that use its services.

We do not choose the individual ads Google shows, and AdSense does not give us personal information about you. If you see an ad on our site that looks misleading or inappropriate, please tell us so we can block it.

Our website and services are meant for business owners and adults. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has sent us personal information, contact us and we will delete it.

Our pages and articles link to other websites, such as Google help pages, ad platforms and tools we mention. Once you leave our site, that website's own privacy policy applies. We are not responsible for how other sites collect or use your information, so please read their policies before sharing anything with them.

We may update this policy when our services, the tools we use or the law change. The date at the top of this page shows when it was last updated. If we make a significant change, such as using your information in a new way, we will show a notice on the website or email account holders.

If you have a question about this policy, want to see or delete your data, or want to complain about how we handled your information, email us at the email address on our Contact page. Please write "Privacy request" in the subject line so it reaches the right person quickly.

Nexteio is a digital service provider based in Bangladesh, offering website, advertising, SEO, AdSense and video editing services.